Customer Care

TURNOVER TIME

At the moment we do not have a large amount of premade inventory, so please allow a max of 3 weeks to 4 weeks to make your complete and ship your item(s). 

**EXPEDITED SHIPPING IS AVAILABLE

If you need your order within the 3-4 week time frame, please send us an email BEFORE placing your order to ensure an on time delivery. We can almost always accommodate your request.

SHIPPING

We use USPS first class mail shipping and charge a flat rate of $5.00 to ship anywhere in the United States, and $7.00 to ship to Canada. Once your item(s) are shipped you will receive an email with your tracking information.

*these are shipping times after order completion

CARE INSTRUCTIONS

Each of the items from SBB are handmade, so please be gentle. Please hand wash only, DO NOT MACHINE WASH/DRY. Handwash in cold soapy water and lay flat to dry. 

EXCHANGE POLICY

 If you receive your item(s) and feel as though you are not satisfied with your purchase, please let us know WITHIN 7 days of receipt of your item(s) and we can exchange it for another item. Unfortunately we cannot exchange custom orders, but send us and email if you are unhappy with the size/fit of your item and we may be able to alter your suit. 

HOW TO EXCHANGE YOUR ITEMS

If you need to exchange your item please send us an exchange request HERE.

Please note that all items will only be eligible for exchange if:

-Request is submitted within 7 days of receipt of merchandise

-Tags must be attached

-All items must be unworn, unwashed, and show no signs of wear (makeup, perfume, dirt, deodorant, etc.)

-All pieces must be intact (straps, bows, etc.) 

We reserve the right to refuse your exchange request if any of these listed items are present.

We do not accept exchanges on custom items, but may be able to alter your items if you are unhappy with the style/fit. Please send us an email if you have any questions regarding alterations of your items.

RETURN POLICY

We do not accept returns. If you are not happy with your purchase, please send us an email and we can work with you to ensure you are happy with your purchase.

THERE ARE NO RETURNS/EXCHANGES ON CUSTOM ORDERS. CLEARANCE ITEMS ARE FINAL SALE. 

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© 2019 by Southern Belle Bikinis